1. Who we are
This Privacy Policy explains how Cyanway Business LLC (“Cyanway”, “we”, “us”), a Delaware limited liability company, collects, uses and protects personal information in connection with the websites cyanway.global and cyanway.us (the “Website”) and our business communications. Cyanway is responsible for the personal information described in this policy. You can reach us at info@cyanway.us.
2. Scope
Our Website and services are intended for businesses and professionals: international buyers, producers, exporters and their representatives. This policy applies to information we receive through the Website, e-mail, WhatsApp, calls, meetings and the commercial documents exchanged while evaluating or developing a business opportunity. It does not apply to third-party websites or services linked from our Website.
3. Information we collect
Information you provide. When you contact us or share a business opportunity, you may provide:
- identification and contact details, such as name, position, company, country, e-mail address and phone or WhatsApp number;
- commercial information, such as products, specifications, volumes, destinations, Incoterms, payment terms, certifications and other requirements;
- company and transaction documents, such as letters of intent, corporate offers, KYC and due-diligence documents, certificates and draft contracts.
Information collected automatically. Our hosting and security provider records technical data needed to deliver and protect the Website, such as IP address, browser and device type, pages requested and date and time of access.
Information from other sources. To verify counterparties and prevent fraud, we may consult public company registries, sanctions lists, business directories and references provided by the parties involved.
4. How our contact forms work
The forms on our Website do not store your information on the Website. When you press send, the form opens your own e-mail application with a pre-filled message addressed to info@cyanway.us. We only receive the information if you choose to send that e-mail.
5. How we use information
We use personal information to:
- respond to your inquiries and requests;
- understand your requirements and evaluate commercial opportunities;
- identify, qualify and introduce suitable buyers or suppliers;
- carry out verification, KYC, anti-fraud and sanctions screening;
- prepare, negotiate and perform agreements and follow up on transactions;
- maintain business records and comply with legal, tax and regulatory obligations;
- protect the security of the Website, our business and the parties we work with; and
- establish, exercise or defend legal claims.
We do not sell or rent personal information, and we do not use it for automated decisions that produce legal effects about you.
6. Legal bases
Where data-protection laws require a legal basis (for example, the EU/UK GDPR or Brazil’s LGPD), we rely on: steps taken at your request before entering into a contract, and the performance of a contract; our legitimate interests in developing and securing international business relationships, verifying counterparties and preventing fraud; compliance with legal obligations; and your consent where it is required. You may withdraw consent at any time without affecting prior processing.
8. International transfers
Cyanway is based in the United States and works with parties in Brazil, Paraguay, Argentina and other countries. Your information may therefore be processed in countries whose data-protection laws differ from those of your country. When we transfer information internationally, we take reasonable steps to ensure it remains protected, including contractual safeguards where required by law.
9. Retention
We keep personal information for as long as needed to fulfil the purposes described in this policy, to maintain our business relationship, and to meet legal, tax, accounting and limitation-period requirements. Afterwards, we delete or anonymize it.
10. Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive documents through unofficial channels.
11. Your rights
Depending on your location and applicable law — including the EU/UK GDPR, Brazil’s LGPD (Law 13,709/2018), Argentina’s Personal Data Protection Law (Law 25,326), and other applicable data-protection laws — you may have the right to request access to, correction, deletion, portability or restriction of your personal information, to object to certain processing, and to withdraw consent. You may also have the right to lodge a complaint with your local data-protection authority.
To exercise these rights, contact info@cyanway.us. We may need to verify your identity before responding, and we will reply within the time required by applicable law.
13. Third-party websites and services
Our Website may link to third-party websites and services, such as WhatsApp. Their privacy practices are governed by their own policies, and we are not responsible for them.
14. Children
Our Website and services are not directed to individuals under 18, and we do not knowingly collect their personal information.
15. Protect yourself from fraud
Cyanway communicates through its official e-mail domain (@cyanway.us), the contact details on this Website, and signed commercial documents. We will never ask you to make payments to personal accounts. If you receive a suspicious message using our name, do not act on it and contact us at info@cyanway.us.
16. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be highlighted on this page.
17. Contact
Questions or requests about this Privacy Policy: info@cyanway.us · Cyanway Business LLC, Delaware, USA.
